MAKING A COMPLAINT OR ENQUIRY
To London City:
London City gets surprisingly few complaints. Many people impacted by the noise feel it is not worthwile. But unless you complain London City will umderestimate the the impact of the noise on people.
HACAN East has produced a leaflet about the importance of complaining: https://acrobat.adobe.com/id/urn:aaid:sc:EU:266d52e9-d74f-4931-a647-8b88dcaa3b91
Contact the Environment Manager at:
London City Airport, City Aviation House, Royal Docks, London E16 2PB
Email: environment@londoncityairport.com
Or call +44 (0)207 646 0200
Alternatively use the London City Airport Website: www.londoncityairport.com . Click on 'corporate' and then under Environment, click on 'Complaints and Enquirires'.
To Heathrow:
Heathrow have a more comprehensive complaints service than City. Here are the details:
by post
Flight Evaluation Unit,
Second Floor Meridian,
The Compass Centre,
Nelson Road,
London Heathrow Airport,
Hounslow TW6 2GW
By e-mail
By telephone
0800 344 844
Please note that this freephone number is an answerphone. Please leave your name, contact details and brief details of your enquiry. A member of the FEU will contact you as soon as possible.
To the Civil Aviation Authority (CAA) - information or complaints concerning flight paths:
Directorate of Airspace Policy, K6 G7, CAA House, 45-59 Kingsway, London WC2B 6TE
Email: http://complaints@caa.co.uk/Our-work/Make-a-report-or-complaint/
tel: 020 7453 6599
To the CAA Information Department:
Tel: 020 7379 7311